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Shipping & Returns

During our Holiday Season starting November 1st until the 15th of January, our office hours are 8:30AM-5:30PM Eastern Standard Time (UTC−05:00). Any orders that we receive by 4 EST will ship out the same day. If you place an order after 4pm that you would like to still ship out the same day please call our office at +1 770 407 6566

We offer free shipping on all Us Ground orders

Domestic Shipping

Products are shipped via UPS on the same business day for orders placed before 4 p.m. EST. For items warehoused in Italy, email notification will be sent that your item will be shipped in the next 24 hours.

UPS Ground averages 1 business day in the Southeast, 3 days to the Midwest and up to 5 days to destinations on the West Coast.

International Shipping

We offer a Flat Rate International Shipping for 25$ using USPS Global Express Air or UPS International to most international destinations. This service generally takes 1 week. However, during busy periods, it may take up to 3 weeks.

Backorders and Special Orders

If your item is not in stock in our US warehouse, we will ship it from Italy at the domestic shipping rate. The expected ship date for an item coming from Italy is 10 business days.

Return Policy

We do our best to ensure your satisfaction with every purchase. Should you not be completely satisfied with your purchase, we will gladly provide an exchange or refund within 30 days from date of purchase, provided all items are unused and in the original wrapping. The cost of the item will be refunded to your credit card less the shipping charges as well as a 10% restocking fee. Please note that while embossing does not effect the warranty on a product, embossed items are not returnable.

Please contact us for an RA number.

Once you receive the RA number please include your packing slip, e-mail receipt, or contact information with the returned item. For exchanges please include a short note with the model and color of the item you would like in exchange. We will charge or credit any difference in price for the exchange to your account.

Thank You! Grazie!